Contact Us

At JMS Transformers, we accept payments through Worldpay and PayPal. With Worldpay, you can use a variety of payment options, including major credit and debit cards like Visa, MasterCard, and American Express. If you have any questions about our payment options, please don't hesitate to contact us!

If you've forgotten your password or need to reset it, you can easily do so by clicking on the "Forgot Password?" link on the login page. You'll be prompted to enter the email address associated with your account. After submitting, check your email for a password reset link. Follow the instructions in the email to create a new password. If you don’t receive the email within a few minutes, be sure to check your spam or junk folder. If you encounter any issues, please contact our support team for further assistance.

You can reach our customer support team through several channels. For immediate assistance, you can use the live chat feature on our website between 9 AM and 5 PM. Alternatively, you can send us an email at sales@jmspower.co.uk, and we aim to respond within 24 hours. For urgent inquiries, feel free to call us at 01733 760 000 during our business hours. We're here to help and look forward to assisting you!

To determine the right transformer size, start by calculating the total wattage of the appliances and equipment you intend to power. Create a list of these items, including their operating voltages and current ratings. Once you have the total wattage, consider factors such as peak demand and potential future needs. Additionally, ensure the transformer can accommodate both the running and starting power requirements of the devices. Our team at JMS Power is also available to assist you in selecting the most appropriate transformer size for your requirements. Feel free to contact us for personalized advice!

At JMS Transformers, we do not offer international shipping directly through our website. If you need something shipped outside the UK, please contact us directly. We will provide you with the necessary information, including any required documents like a commercial invoice and EORI number, and give you an appropriate shipping quote.

Feel free to reach out to us at 01733 760 000 or via email at sales@jmspower.co.uk.

At JMS Transformers, we take great care in picking and packaging your orders; however, we acknowledge that errors can occasionally occur. If you receive a damaged or incorrect item, please reach out to our customer service team as soon as possible at 01733 760 000 or via email at sales@jmspower.co.uk. We strive to resolve any issues and make it right for you.